At Unicorn Uptime, we believe that end of a sale is the beginning of total responsibility. We are very much aware of the all important objective for which we remain for – maintain the maximum Application Uptime for our customers . A vast majority of our customers are having critical and even hyper critical applications. Our commitment is to provide total reliability, and in effect, total customer satisfaction through comprehensive and customizable services that can support the specific mission-critical foundation equipments.

Unicorn Uptime brings to the market a variety of power products and solutions. Also Unicorn Uptime is probably the only vendor in the organized sector who offer and maintain equipments of multiple brands and models .It is only natural that our customers expect these international quality products to be backed up with superlative after sales support. We are totally conscious of the responsibility and trust our customers have put on us .We have no franchisee or outsourced models in service and no Carry-In terms. With quick response and turn around times and with spares On demand , Unicorn Uptime Service ensures service at your doorstep as and when required and more.

Our support services include:

  • Process oriented after sale support activities
  • Measurable Response Time and Turnaround time
  • 24x7 support by wide spread network of branches and resident engineers
  • Up to date and comprehensive inventory of spares and stand by systems
  • State-of-the-art in-house service facilities
  • Customer-centric work culture
  • Corrective and preventive actions based on customer feedback
  • Well-maintained system history for process enrichment through Automated Infrastructure
  • Host of value added services like PQ Services, Connectivity Solutions etc, to meet the unspecified needs of customers

At Unicorn Uptime, we are very much aware of the all important objective for which we all remain for – Ensure the maximum Application Uptime for our customers . A vast majority of our customers are having critical and even hyper critical applications. Our commitment is to provide total reliability, and in effect, total customer satisfaction through comprehensive and even customizable services that can support the specific mission-critical foundation equipments

Unicorn Uptime brings to the market a variety of power products and solutions. Also Unicorn Uptime is probably the only vendor in the organized sector who offer and maintain equipments of multiple brands and models .It is only natural that our customers expect these international quality products to be backed up with superlative after sales support. We are totally conscious of the responsibility and trust our customers have put on us .We have no franchisee or outsourced models in service and no Carry-In terms. With quick response and turn around times and with spares On demand , Unicorn Uptime Service ensures service at your doorstep as and when required and even beyond that

THE DIFFERENTIATORS

  • Process oriented after sale support activities
  • Measurable Response Time and Turnaround time
  • 24x7 support by wide spread network of branches and resident engineers
  • Up to date and comprehensive inventory of spares and stand by systems
  • State-of-the-art in-house service facilities
  • Customer-centric work culture
  • Corrective and preventive actions based on customer feedback
  • Host of value added services like PQ Services, Connectivity Solutions etc, to meet the unspecified needs of customers

SERVICE LEVEL AGREEMENTS /MAINTENANCE CONTRACTS

Supporting a wide array of industry sectors including IT, Industrial, Telecom, Financial and Government institutions, Unicorn offers a complete line of services in all verticals, with round-the-clock coverage. Unicorn Uptime offers Service Level Agreements (SLAs) for a wide range of Facility Power and Mission Critical Power Supply products such as DGs , UPS systems, DC power systems and Industrial Automation products of AC Drives, DC Drives, PLCs, Soft-starters, Panels etc. The Service Programme for your Facility is a comprehensive set of products, which guarantees essential support for operation, service and maintenance of Power Backup Supply Systems. The value added services include Base Line Power Quality Audits and later the solutions for corrective actions. This care, provided by our staff, extends the Power Equipments’ Service life and increases equipment reliability. We ensure that the Service Programme we offers contribute to the overall reliability and Uptime of your applications and in turn to the efficiency , productivity and the bottom line of your organization

PREVENTIVE MAINTENANCE

Preventive Maintenance is probably the most under rated activity of the after sales support. In fact to the extent that it is seen as the customary part of the Warranty or Annual Maintenance Contract terms. However for enterprises who want to have continuity of operations see it as an Insurance for the Uptime of their applications. It is all about making such enterprises believe in the foundation equipments of their applications and systems. It is providing them an environment in which their business runs ceaselessly. 24 hrs a day, 7 days a week; without mitigating risk for business as a whole

It is a scheduled and preplanned maintenance of the power system comprising Generators, UPS Systems, and Variable Frequency drives etc. It is not a physical maintenance, but a multi point checking and calibration of parameters of the system. Replacement of consumables according to the expiry and usage, re-calibration of system parameters, performance analysis, fuel or power consumption analysis, review of protective systems, alarms and settings are the major building blocks of our preventive maintenance

Highlights:

  • Round the clock timings to suit our customer operations

  • Process oriented with structured modus operandi

  • Well thought-out performance analysis

  • Sophisticated Parameter Calibration process

  • Replacement of aged Consumables

  • Physical checking of internal components, terminations and fixtures

It's an overall re-assurance of performance by revamping of the system against failure chances and an ultimate insurance of application uptime. In a nutshell, preventive services are of putting a stop to the malfunction before it happens. And our dedicated hard working Uptime Unicornians ensure that your installations are being provided with the Preventive Maintenances, with amzing regularity and efficiency , quarter after quarter !!