 |
At Unicorn Uptime, we are very much aware of the all important objective for which we all remain for – Ensure the maximum Application Uptime for our customers
Unicorn Uptime brings to the market a variety of power products and solutions. Also Unicorn Uptime is probably the only vendor in the organized sector who offer and maintain equipments of multiple brands and models .It is only natural that our customers expect these international quality products to be backed up with superlative after sales support. We have no franchisee or outsourced models in service and no Carry-In terms. With quick Response and Turnaround Times and with spares On demand, Unicorn Uptime ensures service at your doorstep .
Process oriented after sale support activities
Measurable Response Time and Turnaround time
24x7 support by wide spread network of branches and resident engineers
Up to date and comprehensive inventory of spares and stand by systems
State-of-the-art in-house service facilities
Customer-centric work culture
Corrective and preventive actions based on customer feedback
Well-maintained system history for process enrichment through Automated Infrastructure
Host of value added services like PQ Services, Connectivity Solutions etc, to meet the unspecified needs of customers
SERVICE LEVEL AGREEMENTS /MAINTENANCE CONTRACTS
Supporting a wide array of industry sectors including IT, Industrial, Telecom, Financial and Government institutions, Unicorn Uptime offers a complete line of services in all verticals, with round-the-clock coverage. Unicorn Uptime offers Service Level Agreements (SLAs) for a wide range of Facility Power products like DGs , UPS systems, DC power systems and Industrial Automation products such as AC / DC Drives, PLCs, Soft-starters, Panels etc.
The Service Programme for your Facility is a comprehensive set of products, which guarantees essential support for operation, service and maintenance of backup power supply systems. The value added services include Base Line Power Quality Audits and later the solutions for corrective actions. This care, provided by our staff, extends the Power Equipments’ service life and increases equipment reliability. We ensure that the Service Programme we offers contribute to the overall reliability and Uptime of your applications and in turn to the efficiency , productivity and the bottom line of your organization.
PREVENTIVE MAINTENANCE
Preventive Maintenance is probably the most under rated activity of the after sales support process, may be even to the extent of being seen as just a customary cleaning up part of the Warranty or AMC contract terms! Instead it is a scheduled and preplanned maintenance of the power system comprising Generators, UPS Systems, and Variable Frequency drives etc. with a multi point checking and calibration of parameters of the systems. Replacement of consumables according to the expiry and usage, re-calibration of system parameters, performance analysis, fuel or power consumption analysis, and review of protective systems, alarms and settings are the major building blocks of our preventive maintenance.
Highlights
Round the clock timings to suit our customer operations
Process oriented with structured modus operandi
Well thought-out performance analysis
Sophisticated Parameter Calibration process
Replacement of aged Consumables
Physical checking of internal components, terminations and fixtures
It's an overall re-assurance of performance by revamping the system against failure chances and an ultimate insurance of application uptime. In a nutshell, preventive services are for putting a stop to the malfunction before it happens. And our dedicated hard working Uptime Unicornians ensure that your installations are being provided with the PMs, with amazing regularity and efficiency , quarter after quarter !!
Missed renewing the AMCs? For any queries Contact Us